1. Role Summary The BBPS (Bharat Bill Payment System) Advisor will be responsible for overseeing day-to-day compliance monitoring, regulatory reporting, and anomaly tracking within the BBPS ecosystem. This role requires a highly data-driven professional adept at preparing critical Begin of Day (BOD) / End of Day (EOD) regulatory filings, performing Root Cause Analysis (RCA) on operational issues, and engaging with cross-functional governance forums. The ideal candidate brings strong Excel and problem-solving skills, flexibility in handling customer tickets, and an eagerness to leverage automation and NPCI compliance tools to optimize internal reporting processes. 2. Key Responsibilities * Regulatory Compliance & Reporting: Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs. * Data & Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums. * Incident Analysis & Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies. * Customer Support & Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations. * Process Automation & Innovation: Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements. * Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization. Required Skills & Qualifications * Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel. * Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA). * Communication Skills: Clear verbal and written communication skills for cross-team coordination and executive updates. * Adaptability & Ticket Handling: Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements. * Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment. Growth & Learning Opportunities * Gain hands-on exposure to NPCI compliance tools, operational guidelines, and ecosystem dynamics. * Learn end-to-end reporting automation techniques to streamline business operations. * Opportunity to lead cross-functional initiatives and engage with diverse operational groups and product categories.