* Support and perform maintenance across product and data environments/systems.
* Proactively monitor events, investigate issues, analyze solutions, and drive problems through to resolution.
* Maintain the network environment; utilize all provided utilities, tools, and applications to ensure high service availability.
* Respond to network/system alarms; take appropriate action to classify, prioritize, and resolve issues.
* Provide critical service outage notifications and escalate issues for timely resolution to appropriate teams.
* Experience: Bachelor's degree or a related technical field with minimum of 1-2 years of experience in Data Center Operations, IT Support, or Systems Administration.
* Hardware Expertise: Deep understanding of enterprise server architecture (e.g., Dell, HPE etc) and storage systems.
* Technical Knowledge: Familiarity with basic Linux command line operations and fundamental network troubleshooting. Understanding of high availability & redundancy: PDU, EFU, server hardware, RAID and network connectivity.
* Process Adherence: Strong operational discipline regarding security compliance, change management processes, and data center best practices (e.g., hot/cold aisle containment).
* Hands-on experience: Remote access technologies: iDRAC & ILO. Network equipment installation, Server configuration and monitoring experience.
* Proficiency in system process monitoring: logs, event evaluations, temperature monitoring and performance tuning.
Soft skills:
1. Strong analytical problem-solving skills and root cause analysis capabilities.
2. Exceptional written and verbal communication skills in English, with technical writing abilities.
3. Strong teamwork, cross-team cooperation, and customer-service-oriented mindset.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
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