Business Operations Analyst - Payment Operations ➢ This role offers an exclusive opportunity to work on payments related initiatives with leading banks, financial and national institutions. ➢ Be a champ and work closely with external stakeholders including partner banks and networks. ➢ Responsible for handling day to day business operations with external and internal stakeholders. ➢ Identifying areas of operations that require technological intervention and co-ordinating with stakeholders for implementation of technical solutions. ➢ Responsible for management of business reporting and any ad-hoc reporting required from time to time. Proficient knowledge of Excel is a must. ➢ Help develop and nurture relationships with payment players. ➢ Strongly focussed on execution. ➢ Customer-first attitude; always on toes to lessen pain points of customers. ➢ Monitoring transaction success rates and regularly analysing data to bring about enhancements in products as well as improvement in processes and success rates. ➢ Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers. ➢ Maintaining Bank and Network relations in resolving Ad-hoc issues and improving existing operational processes. ➢ Addressing internal queries, data requirements and escalations regarding Payment transactions. ➢ Work closely with the finance team to drive reconciliations and execute required corrections. ➢ Collaborate with internal and external business + technical teams to spearhead integrations and go-live. ➢ Minimum work experience of 1-2 years in the operations/payment industry ➢ Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration. ➢ Strong communication skills and ability to negotiate for one's requirements ➢ Advanced knowledge of Excel and basic knowledge of SQL ➢ Qualifications - B.Tech/MBA preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news