* Develop an understanding of Customer / Merchant Loan journey - Onboarding and Loan Management processes * Coordinating with Customer Support teams and handling escalations on a day to day basis to provide prompt resolution to the customers / merchants * Support the Sales team with queries related to onboarding and work towards resolution of the issues to improve conversion / solve bottlenecks * Coordinate with Collections team, Field Sales team, Lending partners and other Internal stakeholders to resolve the merchant/customer issues thereby improving the collections / sales efficiency * Monitoring the Lending funnel / Systems performance, Identifying the scope for improvement and Executing the same via internal / external stakeholder management * Responsible for the management of Business reporting and any Ad-hoc reporting required from time to time   PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news