All open roles GTM and Revenue CUSTOMER SUCCESS INTERN On-site, Bengaluru Internship (6 months) 6 months, with a PPO based on performance Apply on the form ABOUT THE ROLE We're looking for a Customer Success Intern to support how we deliver and manage RevRag AI's In-App and Voice AI Agents for our BFSI customers. You won't own customer accounts directly, you'll shadow the team, help manage timelines and deliverables, and help ensure customers have a smooth experience. You'll work closely with the Forward Deployed Engineering (FDE) team to make sure high-quality agents are delivered, help monitor and improve agent quality, and build the internal SOPs and checklists that make delivery repeatable. It's a hands-on role where you'll learn how enterprise BFSI customers adopt AI. KEY RESPONSIBILITIES * Shadow the delivery and success process and help manage timelines and deliverables across customer accounts (you won't own accounts directly). * Work closely with the FDE team to ensure high-quality agents are delivered to customers. * Monitor agent quality and performance, flag gaps, and help make the agents better. * Help create and iterate SOPs, checklists, and internal docs to smooth out the client experience. * Analyze conversations and call data to surface insights, issues, and improvement opportunities. * Support onboarding and customer communication, and help coordinate resolutions with product and engineering. * Gather and organize customer feedback, and help prepare review and QA materials. WHAT WE'RE LOOKING FOR * Excellent written and verbal communication and a customer-first attitude. * Strong analytical skills and comfort working with data (spreadsheets, dashboards). * Ability to manage multiple stakeholders and follow through on tasks. * Genuine curiosity about AI, BFSI, and SaaS products. * A proactive, ownership-driven mindset with strong attention to detail. * Familiarity with tools like Excel, Google Sheets, Notion, or CRM tools is a plus. * Currently pursuing or recently completed a degree in business, engineering, or a related field. WHAT YOU'LL GAIN * A front-row view of how enterprise BFSI customers adopt and scale AI. * Hands-on experience in customer success, delivery management, and product operations. * Working closely with the FDE team and other cross-functional teams. * Learning to build SOPs and turn usage data into insights. SUCCESS IN THIS ROLE * Help ensure quality agents are delivered on time across accounts. * Help improve agent quality through monitoring and feedback with the FDE team. * Build SOPs and checklists that make delivery smoother and more repeatable. * Demonstrate strong ownership, attention to detail, and learning velocity. ABOUT REVRAG AI RevRag AI is a Bengaluru-based deep-tech startup building production-grade Voice AI and LLM-powered automation for customer-facing workflows. Our multilingual, in-app AI agents plug directly into BFSI journeys, improving digital onboarding, sales, and support while cutting operational cost by up to 70%. We work with leading BFSI organisations including Mahindra Finance, Motilal Oswal, PayTM Insurance, PhonePe, KreditBee, Razorpay, Udaan Capital, Kissht, PolicyBazaar, InsuranceDekho, Open Capital, and EaseBuzz. Apply for Customer Success Intern See other roles COMPANY * Home * About Us * Careers * Book a Demo * Blog SOLUTIONS * Lending * Credit Cards * Insurance * Wealth * Banking AI AGENTS * In-App Agents * Voice & WhatsApp Agents * Agentic Workflow * Actionable Analytics * Integrations USE CASES * Onboarding * Sales * Support * Collections * Feature Adoption RESOURCES * Podcasts * Case Studies * Knowledge Base * Compare Vendors * Newsletter CONTACT US Office 8 The Green Dover, DE 19901, USA India Office HSR Layout, Bengaluru, Karnataka 560102 ---------------------------------------- Empowering Financial Apps to Scale Smarter, Faster, Better! ---------------------------------------- ISO Certified RevRag AI utilizes real-time APIs to fetch the information you need. Your data remains securely in its original location while we provide seamless access across our platform. SOC 2 Compliance: RevRag AI is aligned with globally recognized SOC 2 standards, guaranteeing exceptional data security and management practices. Role-Based Access Control Our platform adheres to the highest standards of data protection and operational integrity, validated by rigorous ISO certifications. ---------------------------------------- Terms of usePrivacy PolicyResponsible AI© 2025 RevRag AI All Rights Reserved