The Senior Director will lead and transform Visa’s Managed Services business across Asia Pacific, improving service delivery and outcomes for clients, consumers, and teams.
Scaling existing workAI / ML“You will help shape the next chapter of Visa's Managed Services organization across Asia Pacific.”
Product areasManaged Services · Contact center operations · Digital servicing · AI-enabled servicing · Workforce and knowledge management
GoalsImprove service quality, resilience, productivity, and issue resolution · Modernize service delivery and realize measurable value from AI, automation, and digital servicing · Strengthen client confidence, retention, adoption, and Managed Services commercial contribution · Build consistent governance and control across sites, products, channels, and partners
MarketsAsia Pacific · Clients · Consumers
TechAI · Automation · Analytics