Visa is hiring a Director of Major Incident Management to lead the global strategy, execution, and team for responding to critical technology incidents, with a focus on operational resilience, automation, and AI-enabled capabilities.
Scaling existing workAI / ML“This leader will define and advance operational resilience, incident governance, automation, and AI-enabled operational capabilities within one of the world's most complex and highly available technology environments.”
Product areasMajor Incident Management · Operational Resilience · AI-enabled Operations · Automation · Service Restoration
GoalsImprove service restoration speed and operational responsiveness · Reduce repeat incidents and customer-impacting disruptions · Increase automation and operational efficiency · Strengthen executive confidence during critical events · Enhance operational resilience across Visa's technology ecosystem
MarketsGlobal
TechAI · Automation · Advanced Analytics · Cloud Platforms · Observability Solutions · Monitoring Technologies · AIOps