Visa is hiring a Workforce Planning Consultant in the Philippines to manage Client Care strategy, including business planning, demand forecasting, and workforce planning using Genesys WFM software and AI tools.
Scaling existing workAI / ML“All roles require digital fluency, including the ability to effectively leverage AI-powered tools and emerging technologies, such as Generative AI and AI agents, to enhance productivity, decision-making, and everyday work.”
Product areasClient Care · Contact Center Operations · Workforce Management
GoalsIncrease operational effectiveness · Enhance productivity and decision-making · Balance performance and support effective decision making
MarketsPhilippines
TechGenesys WFM · Generative AI · AI agents · Microsoft Excel · Co-pilot · Chat GPT · Claude · Avaya CMS Supervisor · Genesys Administer · CC Pulse · IWD · IWS · Fair Isaacs Falcon · Adeptra