Visa is hiring a Senior Client Care Consultant in Bogotá, Colombia, to provide hybrid production support and shift operations leadership for its Acceptance Solutions and CyberSource products within a global Follow-the-Sun support model.
Scaling existing work“The Sr. Client Care Consultant supports Visa Acceptance Solutions for merchants, partners, and clients globally through a hybrid role that combines hands-on production support (50-60%), technical expertise, and operational shift leadership (40-50%).”
Product areasVisa Acceptance Solutions · CyberSource · Payment processing · eCommerce platforms · API technologies
GoalsMaintain service levels across a global Follow-the-Sun support environment · Improve service quality, operational efficiency, and client outcomes · Ensure timely issue resolution and effective escalation management
MarketsGlobal · Colombia
TechREST APIs · JSON · XML · Web services · Payment integrations · eCommerce platforms