Provide IT service desk support and troubleshooting for Visa Corporate IT end users.
Scaling existing work“With this in mind, we are consolidating our Level 1 support teams across Corporate IT into a single organization and rethinking the way we provide Level 1 support to all end users.”
Product areasCorporate IT · Level 1 support · End User Support Help Desk
GoalsImprove the end-user experience · Resolve service desk contacts promptly · Consolidate Level 1 support teams · Keep support knowledge and service processes up to date
MarketsCorporate IT end users
TechMicrosoft Exchange · Microsoft Active Directory · Windows · macOS · Android · iOS · Office 365 · TCP/IP · DNS · DHCP