Visa is hiring a Director-level Product Manager to lead the strategy and execution for the post-sales customer journey, specifically focusing on implementation, onboarding, and activation. The role involves bridging Sales, Customer Success, and Technology teams to streamline workflows, reduce friction in CRM and onboarding tools, and improve metrics such as time-to-value and activation rates.
Scaling existing work“We are seeking a Director, Implementation & Activation Product Management to lead the product strategy for the post-sales customer experience, with a focus on implementation, onboarding, activation, and transition to ongoing customer success.”
Product areasCustomer Journey Activation · Implementation & Onboarding · Post-Sales Customer Experience · Enterprise Workflow & Process Management
GoalsImprove time-to-value · Increase activation and adoption rates · Enhance implementation efficiency · Improve visibility into post-sale performance · Drive revenue outcomes and forecast accuracy · Support customer retention and expansion readiness
MarketsEnterprise · Global (200+ countries and territories)
TechCRM · Workflow tools · Case management systems · Customer success platforms · Implementation tools · Reporting and analytics tools