Provide independent second-line risk oversight and control assurance for Visa’s Client Care and related operational processes.
Scaling existing workAI / ML“The role partners with business stakeholders to identify emerging risks, assess control design and operating effectiveness, and drive timely remediation of control gaps and issues.”
Product areasOperational risk governance · Client Care controls · RCSA · Control monitoring and issue remediation · AI-assisted risk monitoring
GoalsIdentify emerging operational risks and control failures · Improve control design, monitoring, and detection accuracy · Drive root-cause remediation and timely closure of control issues · Give leaders actionable risk insights for decisions and control investment
TechMicrosoft Copilot · Microsoft Excel · Microsoft PowerPoint · Microsoft Word · Power BI · Power Automate · Tableau · GORO (IBM Pages) · Speech/text analytics