Visa is hiring a Client Care Consultant in Bogota, Colombia, to resolve complex transaction, billing, and technical issues for clients and internal staff, with a requirement to use Generative AI tools like ChatGPT and Microsoft Copilot to support everyday work.
Not statedAI / ML“All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.”
Product areasPayments technology · Authorization and clearing systems · Disputes and rules processing · Client care and support services
GoalsResolve complex client problems and identify innovative solutions · Deliver high-value customer service and advocate for clients · Identify operational improvements to boost service quality and efficiency · Educate clients on best practices and manage complex change requests
MarketsColombia · Global (200+ countries and territories)
TechGenerative AI tools · ChatGPT · Microsoft Copilot · Visa authorization and clearing systems · Disputes and rules processing platforms