Visa is hiring an Elite Care Escalated Support Analyst in Bogota, Colombia, to serve as a third-line technical support function within Acceptance Solutions, focusing on resolving complex client issues, managing critical service incidents, and leveraging AI and automation tools to improve operational efficiency and client experience.
Scaling existing workAI / ML“Utilize approved AI, automation, and analytics tools to accelerate investigations, identify trends, and improve operational efficiency.”
Product areasAcceptance Solutions · Payments Technology · Client Support Services
GoalsImprove operational efficiency · Enhance client experience · Accelerate resolution of client-impacting issues · Identify trends and risks proactively
MarketsGlobal (200+ countries and territories) · Enterprise Clients
TechAI tools · Automation tools · Analytics tools · REST APIs · Distributed systems · Excel · MS Project · PowerPoint · Visio