Visa is seeking a Manager to lead global enterprise batch services operations, focusing on reliable batch processing, incident response, and the integration of Generative AI to shift from reactive monitoring to predictive workload intelligence.
Scaling existing workAI / ML“As GenAI becomes embedded into daily operations, the manager is also expected to help shift the team from reactive batch monitoring to predictive workload intelligence by using AI-assisted investigation, automated summaries, runbook improvement, workflow automation, and data-driven recommendations to improve service outcomes.”
Product areasEnterprise Batch Services · Workload Orchestration · Incident Response & Alert Triage · Mainframe Batch Platforms · Settlement Batch Activity · Client File Deliveries (IPDP/DPS)
GoalsImprove service resiliency and availability · Reduce operational risk · Shift from reactive batch monitoring to predictive workload intelligence · Reduce recurring incidents, unnecessary alerts, and manual rework · Improve service outcomes through data-driven recommendations
MarketsGlobal (200+ countries and territories) · US (Ashburn, VA) · Singapore · India
TechGenerative AI (GenAI) · Control-M · ESP · Mainframe · Distributed Batch Platforms · ITIL Practices · Workflow Automation