Visa is hiring a Consultant, Technical Solutions in Bogota, Colombia, to serve as a third-line technical escalation owner for complex client issues and critical service incidents within its Acceptance Solutions division. The role involves end-to-end ownership of enterprise client escalations, coordinating cross-functional teams (Product, Engineering, Operations) to resolve root causes, and leveraging AI, automation, and analytics tools to improve operational efficiency and client experience.
Scaling existing workAI / ML“Utilize approved AI, automation, and analytics tools to accelerate investigations, identify trends, and improve operational efficiency.”
Product areasAcceptance Solutions · Payments Technology · Transaction Processing · eCommerce Platforms · APIs and Integrations · Distributed Systems
GoalsDrive rapid resolution of client-impacting issues · Improve the client experience · Deliver seamless outcomes for enterprise clients · Improve operational efficiency · Identify and resolve root causes
MarketsGlobal · Enterprise Clients
TechAI tools · Automation tools · Analytics tools · REST APIs · Distributed systems · Splunk · Grafana · Cloud-native technologies · Observability tools · Monitoring tools