Visa is hiring a Senior Software Engineer in Bengaluru to build and maintain Visa Assist, an AI-powered multi-agent architecture serving client-facing channels (Chat, Email, Portal) for tasks like intent classification, intelligent routing, billing inquiries, case management, and knowledge base retrieval.
Not statedAI / ML“As part of the Visa Access AI platform team, you will be an integral member of a multi-functional development team building and maintaining an AI-powered multi-agent architecture (Visa Assist) that serves Visa's client-facing channels — Chat, Email, and Portal.”
Product areasVisa Assist · Visa Access AI platform · Client-facing channels (Chat, Email, Portal) · Intent classification · Intelligent routing · Agent workers (billing inquiries, case management, client profile lookups, knowledge base retrieval)
GoalsServe Visa's global client base · Handle billing inquiries, case management, client profile lookups, and knowledge base retrieval · Deliver secure, scalable, and high-quality technology solutions
MarketsGlobal (200+ countries and territories)
TechPython · FastAPI · LangChain · NATS · MCP JSON-RPC 2.0 · RAG pipelines · OpenTelemetry · Prometheus · LangSmith · Pydantic · Docker · Kubernetes · SSE (Server-Sent Events) · mTLS · OAuth2 · SonarQube