Visa is hiring a trilingual Senior Client Care Support specialist in Bogota, Colombia, to provide first-level technical support, manage access controls, and handle urgent account requests for internal and external staff worldwide.
Not stated“Provides level one triage for Visa Portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests.”
Product areasVisa Portals · Access controls · Client Care Support
GoalsMinimize downtime for internal and external staff · Ensure client experience standards are met · Protect service level targets
MarketsGlobal (Internal and External staff worldwide)
TechWindows environment · Microsoft Office · Excel · CRM tool · Ticketing systems