About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 10-28-2026 Job Description Overview: Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you will have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills, and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. The People Specialized Operations Consultant supports Global People Solutions in a dual capacity: leading projects across the three pillars of Specialized Operations while contributing to day-to-day case management and operational delivery. The Consultant serves as a trusted partner to the team leader, helping translate priorities into coordinated execution and successful delivery of team commitments. This role leads cross-functional initiatives, including automation projects in partnership with the People Systems team, and advances cross-training and knowledge sharing across Specialized Operations. By balancing project leadership with hands-on operational responsibilities, the Consultant will drive continuous improvement across processes and help deliver consistent, compliant, and positive employee experience. This role partners closely with Tech Systems, Legal, Employee Relations, People Business Partners, business leaders, and Specialized Operations stakeholders to strengthen team capabilities and operational excellence. Visa requires employees in this role to work in the office at least three days per week. The Hiring Manager will confirm specific in-office expectations. Key Responsibilities: * Provide project leadership across the three pillars of Specialized Operations by translating priorities into clear plans, milestones, roles, dependencies, and measurable outcomes. * Serve as a trusted partner to the team leader by translating priorities into actionable plans, coordinating execution, monitoring progress, and helping ensure team deliverables are completed successfully and on time. * Lead cross-functional automation projects with the Tech Systems team, including requirements gathering, process design, testing, implementation, adoption, and post-launch optimization. * Coordinate initiatives across Specialized Operations, proactively managing risks, decisions, stakeholder communications, and delivery against agreed timelines. * Drive cross-training and knowledge sharing across the team to strengthen coverage, build capabilities, and support consistent service delivery. * Develop and maintain project plans, status updates, process documentation, playbooks, templates, and training materials. * Identify opportunities to simplify, standardize, and automate processes, using operational data and stakeholder feedback to prioritize improvements. * May manage Specialized Operations cases from intake through assessment, determination, follow-up, and documentation as needed. * Track and report project metrics to monitor service-level agreement adherence, delivery progress, adoption, and continuous improvement. * Lead case-quality reviews to promote compliance, consistency, and audit readiness. * Serve as the first escalation point for Specialized Operations matters. * Provide input on case strategy, documentation, stakeholder communication, and operational best practices. * Contribute directly to day-to-day case management and operational activities based on business needs while balancing project leadership responsibilities. * Support enhancements to ServiceNow, Workday, and other tools and workflows used across Specialized Operations. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: * 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 0 years of work experience with a PhD. Preferred Qualifications: * 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. * Experience working within a People shared services, HR operations, or service center environment. * Proficiency with HR technology platforms, including Workday HCM and ServiceNow for case management and People data maintenance. * Experience managing complex employee inquiries or HR cases across multiple People service areas, including onboarding, benefits administration, or payroll support. * Knowledge of regional employment practices, labor regulations, right-to-work requirements, or data privacy standards applicable to HR operations. * Experience administering or supporting recurring People programs such as benefits open enrollment, merit cycles, onboarding workflows, or performance processes. * Proficiency with Workday and ServiceNow, including experience with case routing, People data entry, audit accuracy, and workflow management. * Experience contributing to process improvement initiatives — identifying inefficiencies, documenting updated procedures, or implementing workflow enhancements in shared services environments. * Intermediate proficiency with Microsoft Excel, including pivot tables and formulas such as VLOOKUP or Index Match, for managing and analyzing employee data. * Experience developing or updating operational documentation such as playbooks, SOPs, or training materials to support team standardization and knowledge sharing. * Exposure to compliance, audit readiness, or quality review activities within an HR operations or shared services context. * Experience working across multiple time zones or in partnership with global HR teams, with a high degree of discretion when handling sensitive employee information. The estimated salary range for this position is $95,300.00 to $153,000.00 USD per year and may include sales incentive payments, if applicable. Actual compensation may vary based on job-related factors, including knowledge, skills, experience, and location. This position may also be eligible for bonus and equity. Visa offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage; a 401(k); FSA/HSA options; life insurance; paid time off; and a wellness program. Information for US Applicants For roles located in the US, the estimated salary range for this position is $93,200.00 to $ 149,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.