A SUCCESSFUL CUSTOMER EXPERIENCE ARCHITECT ACTS AS AN SME FOR THE SUITE OF ADOBE EXPERIENCE CLOUD products and services. They enjoy designing transformational solutions and working directly with customers to meet their business needs. An individual filling this role will work closely with the sales counterparts to influence and accelerate large sales opportunities, globally. Provides thought leadership and consultation throughout the life cycle of this transformation. This individual will act as a liaison between the internal and external stakeholders to align the right delivery strategy, estimates, and timelines to service client requirements. Job Description a. Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel and b. Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines , estimates. c. Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle. d. Problem solve, build strategies and create innovative solution architectures uniquely tailored to customer objectives. Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements. e. Help customers understand Adobe’s diverse capabilities to drive transformation f. Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral g. Ability to articulate complex ideas in a simple and understandable manner. h. Identify business problems and tie your proposed solutions to measurable success criteria i. Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs) j. Trusted colleague who can collaborate with multiple team members to arrive at the best solution k. High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines 2. Role Requirements a. 10+ years of experience in technical/ business / services pre-sales consulting, working as a solution architect with multiple Adobe Experience cloud products Prior knowledge of Adobe Experience cloud products is a must. Ideal profile would be candidates with a combination of two or more Adobe DX Products. Classic examples would be profiles with a combination below • AEM, Commerce, AA /CJA, AT • AEP, AJO, Adobe Campaign b. Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences c. Understanding of the Digital Experience platform landscape and experience with relevant Digital strategies and technologies , In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, CDP, Ecommerce, DAM, Mobile strategies, Web Content Management, Rich internet applications, Web Social Analytics, Marketing Automation, Online Ad targeting, Content Personalization etc.) d. AI & Agentic AI : • Knowledge level: should have the basic understanding of ML/ Gen AI & Agentic aspects and the value drivers they bring to the table within the DX Stack. • Architecture: Should be comfortable handling discussions on integrating conversational AI, RAG Frameworks, MCP s & Agentic orchestration from a customer context and Adobe ‘s DX Solutions. • Nice to have:AI related governance, Responsible AI, Deployment protocols for production ready AI integrations. e. Drive pre-sales activities to position successful delivery of customer solutions and accelerate sales pipeline. Orchestrate actions across product and delivery groups for seamless project execution. f. Experience in leading workshops to define and prioritise client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes g. Proven ability to design and optimize business processes and to integrate business processes across disparate systems. h. Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask. i. Time Zone considerations: Should be open to collaborating with sales, regional solution architects, customers etc across the Pacific & Eastern Standard Time Zones. This will mean typical late nights sometimes extending post midnight IST. j. Leadership: This is a highly visible, commercially impactful, Individual contributor role which would require a self starting go getter with clear willingness to collaborate across a complex eco system and do what it takes to close the opportunity. 3. Desirable but not essential a. Certification with Adobe experience cloud products b. Understanding of custom software development processes and engagement methodologies c. Experience in managing agile development projects d. Experience as Consulting Manager or Senior Manager in a large consulting organization e. Has experience that spans across delivery roles as well as contributions in the presales domain. f. Hands on AI & Agentic architectural & deployment capabilities About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. 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