Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Desible.ai raises ₹32 Crore in Seed Plus funding — Read More Open Position CUSTOMER SUCCESS MANAGER DepartmentOperations Experience3 - 5 years Work ModeOnsite Employment TypeFulltime Apply Now ROLE OVERVIEW We are looking for a Customer Success Manager (CSM) who will own post-sales customer relationships and ensure adoption, retention, and expansion of our products. You will act as a trusted advisor to customers and a bridge between product, sales, and support. WHAT YOU'LL DO * Own customer onboarding, adoption, and success journey * Act as the primary point of contact for assigned accounts * Ensure high product usage, satisfaction, and retention * Drive renewals, upsells, and expansion opportunities * Understand customer business goals and map them to product value * Conduct regular check-ins, QBRs, and success reviews * Identify risks early and proactively prevent churn * Gather customer feedback and work with product & engineering teams to improve the platform * Create and maintain success playbooks, documentation, and processes * Work closely with sales, support, and product teams to deliver a seamless experience REQUIREMENTS * 3–5 years of experience in Customer Success, Account Management, or similar roles (SaaS preferred) * Experience managing B2B customers and long-term relationships * Strong understanding of SaaS metrics: churn, retention, expansion, NPS, etc. * Excellent communication, presentation, and stakeholder management skills * Ability to understand technical products and explain them in a simple way * Comfortable working in a fast-paced startup environment * Strong problem-solving and ownership mindset GOOD TO HAVE * Experience in AI / automation / workflow tools / SaaS platforms * Experience working with Enterprise Clients * Background in consulting, implementation, or onboarding roles WHY JOIN US * Work on cutting-edge AI SaaS products * High ownership and direct impact on revenue and retention * Work closely with founders, product, and engineering teams * Fast-growing startup with strong learning and growth opportunities Apply Now WE WOULD LOVE TO CONNECT AND HEAR FROM YOU. IF YOU HAVE ANY QUESTIONS BOOK A FREE CALL. Book a Quick Call INDUSTRIES * Insurance * Banking & Finance * TPA INSIGHTS * Success Stories * Use Cases * Blogs * FAQs COMPANY * About Us * Pricing * Careers * Contact Us LEGAL * Privacy Policy * Terms of Use SOC 2 ISO AES 256 DPDP ©2026 Basal Analytics Pvt. Ltd, All Rights Reserved.