What you get to do in this role: * Work across the organization to create a differentiated, self-service customer experience * Actively engage in and drive the ongoing cross-team effort to select and build on the right platform * Coordinate and manage the central plan for content management, process development, and experience/recognition design * Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product * Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio * Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 5+ years in complex global program management with demonstrated cross-functional experience * Demonstrated product management and product strategy preferred. * Ability to influence and lead a diverse set of stakeholders * Strong communication and presentation skills * Proven ability to develop comprehensive program parameters, project plans, and release roadmaps * 5+ years working with cloud platform technologies * 5+ years working with cloud platform customers, preferably with training or implementation experience * Proven ability to collaborate and build relationships at all levels of the organization   JV19 For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.   Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.