Uniphore

uniphore.com · 36 open roles in the last 6 months · hiring in 4 countries

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Uniphore is investing in Business AI Cloud as a governed, data-connected platform for enterprise agents, while building the inference, security, deployment, and sales capabilities to take it into large organizations.

Inferred from 36 job postings from the last year, with recent ones weighted more · updated 22 Oct 2026. Not a statement by the company.

What changed recently

The newest postings sharpen the platform direction with hiring for real-time, context-aware SLM inference and zero-ETL enterprise data products. They also add customer adoption and AI advisory leadership, alongside a newly formed Customer Service AI sales role and a push to scale GSI-led deals.

Scalinghigh confidenceMostly new this month

Taking agentic AI from enterprise pilots into deployment

1m 43m 66m 61y 6

Forward-deployed engineers, AI advisors, and customer-success leaders are being hired to design, implement, and expand enterprise AI solutions. The roles span customer-specific integrations and RAG pipelines through executive strategy and adoption, with Global 2000 customers and sectors such as banking and healthcare explicitly in view.

Two Forward Deployed Engineer roles in London cover end-to-end Agentic AI deployments and multi-agent orchestration.
New AI Advisory and Customer Success leadership roles emphasize adoption, operationalization, and measurable customer value.
Postings identify Global 2000 enterprises and regulated or complex sectors including banking and healthcare.

Director, AI AdvisoryDirector
Director, AI AdvisoryDirector
Director of Customer Success - AIDirector
Director of Customer Success - AIDirector
Senior Staff Forward Deployed EngineerStaff
Senior Forward Deployed EngineerSenior

Scalinghigh confidence

Expanding enterprise distribution through global system integrators

1m 33m 66m 61y 6

Uniphore is adding senior partnership leadership and account directors to grow deals through Tier 1 GSIs, including KPMG, Cognizant, and Rackspace Technology. The postings describe active named accounts and deals in motion, with joint sales spanning AI agents, SLMs, governed platforms, and sovereign AI architectures.

A VP role owns scaling the GSI motion and personally closing multi-million-dollar joint deals.
Multiple account-director roles carry responsibility for partner-sourced or partner-influenced opportunities.
The named partnerships and active deal pipeline are specified in the postings.

Scalinghigh confidence

Building an enterprise agent platform with optimized SLM inference

1m 23m 56m 51y 5

Uniphore is hiring across Business AI Cloud, agentic systems, and foundational AI, with a particularly concrete focus on serving fine-tuned small language models in real time. The inference roles call out context-aware runtimes, KV-cache and prompt-prefix caching, and deployment across cloud, on-premises, and GPU environments; a Staff AI Scientist role adds agent optimization and evaluation for complex business workflows.

Two recent inference engineering roles focus on context-aware SLM serving and performance.
The platform is designed for agents spanning voice, video, text, and structured data.
A Staff AI Scientist role targets agent optimization and small- to medium-sized foundation models.

Scalinghigh confidenceMostly new this month

Making enterprise data usable by AI agents

1m 33m 46m 41y 4

Uniphore is extending its Business AI Cloud with data and knowledge foundations, including Data Agents, semantic clusters, ontologies, and knowledge graphs. The VP of Product Management role describes Zero-ETL access to enterprise data and platforms that power the GenAI stack, CDP product, and applications; a Principal Data Architect is tasked with turning customer data into governed, intelligible inputs for AI deployments.

Recent roles cover both data-product leadership and customer-facing data architecture.
Postings name Zero-ETL access, Data Agents, ontologies, knowledge graphs, and enterprise data pipelines.
The data platforms are described as supporting internal AI capabilities as well as customer-facing products.

Principal Data Architect, Forward Deployed EngineeringPrincipal
VP, Product ManagementExecutive

New betmedium confidence

Commercializing Customer Service AI as a focused offering

1m 23m 36m 31y 3

A newly formed sales overlay is dedicated to Uniphore Customer Service AI, including the Conversation Insights Agent and Real-time Guidance Agent. This points to a distinct route to market for contact-center transformation, supported by the broader enterprise sales and account-expansion motion.

The posting calls the Customer Service AI sales role newly formed and ground-floor.
It names two product capabilities: Conversation Insights Agent and Real-time Guidance Agent.
Other sales roles target enterprise contact-center and customer-experience use cases.

Senior Director, Sales - Customer Service AIDirector
Senior Sales DirectorDirector
Sr. Client Director, Enterprise Accounts (Energy Sector)Director

New bethigh confidence

Hardening agentic AI and machine identities

1m 13m 36m 31y 3

Security hiring is addressing risks created as agents act across customer systems: prompt injection, unauthorized tool use, model and supply-chain exposure, and non-human identity credentials. A new Director of Security Engineering role owns application, cloud, and AI security, while senior and principal roles cover machine identity, AI red-teaming, posture management, and security operations.

A newly posted director role is dedicated to application, cloud, and AI security.
The security postings explicitly connect agentic workflows with prompt-injection and tool-access risks.
Separate roles address non-human identities and AI-native security operations.

Where they are expanding

London, United Kingdom — Hiring combines an EMEA Regional Marketing Director with two forward-deployed engineering roles, suggesting a regional push that pairs demand generation with customer implementation.
Bengaluru, India — Several senior security roles are based in Bengaluru, spanning application and cloud security, AI security operations, and machine identity; this points to a concentrated security-engineering presence.
New York, United States — Multiple enterprise and GSI sales roles are located in New York, pointing to a deliberate concentration on strategic account growth and partner-led selling in the region.

Questions to ask in a coffee chat

How are the inference team’s SLM-serving and caching priorities shaped by the mix of cloud, on-premises, and GPU customer deployments?
How do the Data Agents and Zero-ETL data products fit together when a customer needs governed data for an agent workflow?
What tends to determine whether an enterprise deployment is handled mainly by Forward Deployed Engineering, AI Advisory, or the customer’s own team?
How are the KPMG, Cognizant, and Rackspace partnerships influencing the product capabilities the platform team prioritizes?
How is the security team adapting identity and access controls as agents gain permission to use enterprise tools?

What this can't tell you

The postings show intended product scope and hiring priorities, not how much of the described platform or customer deployments are already delivered.
Several roles are senior commercial, advisory, or leadership hires, so the data indicates go-to-market emphasis more clearly than the size of the underlying engineering teams.
The location fields sometimes list multiple locations or remote options, making it difficult to determine the actual team base or the scale of each local presence.