Sprinklr

sprinklr.com · 69 open roles in the last 6 months · hiring in 14 countries

Loading…

Sprinklr is pushing its Unified-CXM platform into more enterprise accounts while building out CCaaS delivery, voice infrastructure and AI-enabled support.

Inferred from 69 job postings from the last year, with recent ones weighted more · updated 22 Oct 2026. Not a statement by the company.

What changed recently

The past month continues the sales-led enterprise expansion seen across the year, with account and solutions roles spanning the US, Europe and Asia. It adds a sharper operational signal: a senior Support AI leader, an internal AI-automation engineer and a Dublin VoIP lead point to investment in support automation and the underlying contact-center voice stack, not just selling the platform.

Scalinghigh confidenceMostly new this month

Expanding enterprise sales across regions and product suites

1m 83m 106m 101y 10

Recent account executives, sales leaders, SDRs and solutions consultants are tasked with winning new enterprise customers and growing existing accounts for Unified-CXM, including Sprinklr Service and Social. The roles span North and South America, the UK, South Korea, Japan and other markets, continuing a pattern of regional enterprise selling rather than pointing to one new product line.

Recent roles cover new-logo acquisition, regional sales leadership, and sales development.
The London Director of Sales posting describes an established team target of $8–12 million annually.
The platform is sold across Service, Social, Marketing and Insights.

Scalinghigh confidence

Deepening customer adoption through implementation and managed services

1m 53m 86m 81y 8

Sprinklr continues to staff customer-facing teams that implement, optimize and govern its platform after the sale. Recent postings emphasize CCaaS launches, managed services, Community programs, adoption and retention—indicating that ongoing customer value and platform expansion remain part of the delivery model.

Roles cover both implementations and ongoing optimization for enterprise customers.
Managed services postings explicitly include platform governance, adoption and business value.
Customer Success leadership roles focus on retention, growth and realized value.

Managed Services Consultant - LeadSenior
Program Manager - LeadSenior
Lead Managed Services ConsultantSenior
Engagement Manager

Scalinghigh confidence

Scaling CCaaS implementations and voice infrastructure

1m 33m 76m 81y 8

Sprinklr is pairing enterprise CCaaS implementation and architecture work with investment in the voice platform itself. Recent roles include a lead VoIP engineer in Dublin focused on carrier-grade availability, latency, scalability and observability, alongside CCaaS implementation, platform architecture and customer delivery roles.

A recent senior engineering role owns global CCaaS voice infrastructure.
Implementation and architecture roles recur across customer-facing teams and regions.
Postings reference voice and digital channels, contact-center integrations, and Agentic AI.

Senior Lead – VOIP EngineerSenior
Platform Architect
Implementation Consultant - LeadSenior
Senior Implementation Consultant, CCAASSenior

New betmedium confidence

Applying AI to customer support and enterprise workflows

1m 23m 66m 61y 6

A new senior leader is accountable for Sprinklr’s Support AI strategy, governance, adoption and roadmap, with Agent Assist and intelligent automation in scope. Separate recent roles build AI-powered internal IT support using Copilot Studio and Power Automate, while customer-facing solution and design roles address Agentic AI and AI-first enterprise workflows.

The Support AI role is a senior strategy and transformation position, not only an individual contributor opening.
Internal IT automation specifically names Copilot Studio agents and Power Automate.
Customer-facing postings connect Agentic AI to CCaaS and enterprise workflows.

Sustainingmedium confidence

Strengthening cloud reliability, security and internal operations

1m 23m 66m 61y 6

Recent engineering and operations roles support the reliability and governance of Sprinklr’s SaaS platform and internal systems. Dublin cloud engineers work on cloud infrastructure, CI/CD and microservices; a product security engineer covers AWS, Azure and GCP controls, while recent BI and internal-support positions point to automation and better operational decision-making.

Cloud infrastructure and CI/CD roles recur in Dublin.
The security posting names AWS, Azure, GCP and Infrastructure as Code controls.
Recent internal roles include global BI leadership and support-platform administration.

Where they are expanding

South Korea and Japan — Recent postings include a large-enterprise account executive in Seoul and a solutions consultant in Tokyo, alongside a Seoul platform architect. Together they point to active enterprise selling and customer solution support in both markets.
United Arab Emirates — Dubai has recent enterprise sales and solution-consulting roles, including a public-sector account executive and a specialist role covering CCaaS and Agentic AI. This points to regional selling and solution coverage, including public-sector prospects.

Questions to ask in a coffee chat

How is the Support AI team dividing its work between Agent Assist, customer-facing automation and internal support workflows?
What parts of the CCaaS voice stack is the Dublin team building or improving, and how does that work connect to customer implementations?
How are CCaaS implementations changing as more customers adopt conversational AI or Agentic AI?
How does the team balance winning new Unified-CXM customers with expanding use of the platform among existing accounts?
What does good ongoing adoption look like for customers using managed services, and how does that shape the work between delivery and Customer Success?

What this can't tell you

Job postings show intended responsibilities and areas of emphasis, but do not establish the size of teams, product maturity or how quickly work will ship.
Regional sales and customer-facing roles can reflect coverage needs rather than entry into a wholly new market.
The AI-related roles span internal support, customer support and solution design; the postings do not establish whether these efforts share one roadmap or technology stack.